How many times has it happened to you? You’ve got errands to run with your family or friends, there’s not enough time to do everything, and you decide to pick up some fast food. At the drive-through microphone, you place your order; 5 assorted sandwiches, 4 fries, 1 onion rings, a chocolate milk shake and 5 large drinks.
Now you drive to the window, pay the bill, and they start handing items out; 6 drinks, one of them a shake, and two bags of food. You drive home, toss a comedy in the CD player, kick off your shoes and start to divvy up the food. What do you find?
The chocolate shake is strawberry.
There’s only 3 fries, but 2 onion rings.
There’s only 4 sandwiches, 1 of which bears no resemblance to anything you ordered.
You check the receipt; everything you requested is listed, and in the correct amounts. You lose your temper, call the manager to complain. His response? “Are you sure we filled it wrong?”
Welcome to the new customer service, where they are so concerned with getting orders out fast, they don’t bother to make sure they’ve gotten it right. And how can you prove anything is wrong? You’ve driven away. You could have done anything with your order since it was given to you.
I know people who don’t use the drive-through anymore. But even going inside and placing your order ‘to go’ doesn’t mean they’ll get it right.
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